PRIVACY POLICY
Last Updated: September 9, 2026
Nexa Insurance Advisors LLC (“Nexa,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit www.nexadv.com, request an insurance quote, communicate with us, create or use an online account or customer portal if available, or otherwise use our insurance-related services.
1. INFORMATION WE MAY COLLECT
We may collect information that you voluntarily provide to us, as well as information obtained in connection with insurance transactions and website activity.
Personal and Contact Information
This may include your name, mailing address, email address, telephone number, date of birth, and other information necessary to communicate with you or provide insurance-related services.
Identification Information
Depending on the insurance product or service requested, we may need information such as a driver’s license number, government-issued identification information, Social Security number, tax identification number, or similar information when necessary for insurance applications, underwriting, verification, or other legitimate insurance purposes.
Insurance and Risk Information
We may collect information concerning your current or prior insurance coverage, claims history, vehicles, drivers, property, household, business operations, employees, payroll, revenue, locations, professional activities, or other information relevant to evaluating insurance needs and obtaining coverage.
Financial Information
Certain insurance transactions may require financial information, premium payment information, banking information, credit-related information where permitted by law, or information used by premium finance companies or insurance carriers.
Health-Related Information
When you request life, health, disability, or other insurance products for which health information is relevant, we may collect or facilitate the collection of health-related information as permitted or required by applicable law.
Website and Device Information
When you use our website, we may automatically collect limited technical information such as your IP address, browser type, device information, pages visited, referring website, date and time of access, and information collected through cookies or similar technologies.
2. HOW WE USE INFORMATION
We may use information to respond to inquiries, provide insurance quotes, evaluate available coverage options, prepare or submit insurance applications, communicate with insurance carriers, bind or service coverage where authorized, process policy changes, provide customer service, assist with claims-related communications, deliver policy documents, verify identity, maintain business records, improve our website and services, prevent fraud or misuse, comply with legal and regulatory requirements, and communicate with you regarding products or services you have requested.
We may also use contact information for marketing communications where permitted by law and where any required consent has been obtained.
3. INSURANCE CARRIERS AND INSURANCE SERVICE PROVIDERS
Providing insurance services often requires us to share information with third parties involved in the insurance transaction.
Depending on the circumstances, these parties may include insurance carriers, managing general agencies, wholesalers, brokers, underwriting organizations, rating services, premium finance companies, claims-related service providers, insurance technology providers, and other organizations involved in obtaining, placing, administering, or servicing insurance coverage.
We disclose information only as reasonably necessary for legitimate insurance, business, legal, or regulatory purposes and subject to applicable privacy requirements.
4. BUSINESS AND TECHNOLOGY SERVICE PROVIDERS
We may use third-party companies to support our business operations, including website hosting, customer relationship management systems, communications platforms, email services, cybersecurity services, document management systems, analytics services, payment-related services, and similar business functions.
These may include communication services such as RingCentral and third-party communication platforms selected by you, such as WhatsApp.
Such providers may process information on our behalf in accordance with their applicable agreements and privacy practices.
5. SMS AND MOBILE COMMUNICATIONS
If you voluntarily provide your mobile telephone number and consent to receive SMS messages from Nexa Insurance Advisors LLC, we may send you messages consistent with the type of communications to which you agreed.
Messages may include communications related to insurance inquiries, quote requests, applications, appointments, policy servicing, account notifications, customer support, reminders, and, where separately authorized, promotional or marketing communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.
Consent to receive SMS marketing communications is not a condition of purchasing insurance or any other product or service.
SMS opt-in consent and mobile telephone numbers collected for SMS communication purposes will not be sold or shared with third parties or affiliated companies for their own marketing or promotional purposes.
We may provide mobile telephone numbers and related information to telecommunications and messaging service providers solely as necessary to transmit, manage, secure, or support communications on our behalf.
SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.
6. WHATSAPP COMMUNICATIONS
If you choose to contact or communicate with Nexa Insurance Advisors LLC through WhatsApp, information transmitted through that service may also be processed by WhatsApp and its parent company, Meta, in accordance with their own terms and privacy practices.
We recommend that you avoid sending highly sensitive information, such as complete Social Security numbers, passwords, full financial account credentials, or sensitive medical documents through messaging platforms unless specifically requested and an appropriate secure method has been provided.
7. EMAIL COMMUNICATIONS
We may use email to respond to inquiries, provide quotes, communicate regarding applications or policies, send documents, provide customer service, and deliver other insurance-related communications.
We may also send commercial or promotional emails where permitted by law.
Marketing emails will provide a method to unsubscribe from future promotional communications.
8. ONLINE ACCOUNTS AND CUSTOMER PORTAL
Nexa Insurance Advisors LLC may offer customers access to online account or customer portal features.
If you create an account, we may collect and maintain information such as your name, email address, telephone number, login credentials, policy-related information, service requests, documents, and other information necessary to provide secure access to available online services.
You are responsible for maintaining the confidentiality of your login credentials and for promptly notifying us if you believe your account has been accessed without authorization.
9. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand how visitors interact with the website, improve performance, support analytics, enhance security, prevent spam, and support marketing activities.
Third-party analytics, advertising, security, or technology providers may also use cookies or similar technologies in accordance with their own privacy practices.
You may adjust your browser settings to block or delete cookies. Disabling certain cookies may affect website functionality.
10. HOW WE SHARE INFORMATION
We may disclose personal information when reasonably necessary to:
Provide insurance quotes, products, or services you request;
Submit information to insurance carriers or insurance intermediaries;
Service, modify, renew, or administer insurance coverage;
Work with service providers performing legitimate functions on our behalf;
Prevent fraud, security incidents, or misuse;
Comply with applicable laws, regulations, court orders, subpoenas, or lawful governmental requests;
Protect our rights, property, clients, employees, or others; or
Complete a business transaction involving Nexa Insurance Advisors LLC, subject to applicable legal requirements.
We do not sell SMS opt-in consent or mobile telephone numbers for third-party marketing.
11. NONPUBLIC PERSONAL FINANCIAL AND HEALTH INFORMATION
Insurance transactions may involve nonpublic personal financial information or nonpublic personal health information.
Nexa Insurance Advisors LLC handles such information in accordance with applicable federal and Florida insurance privacy requirements.
Access to such information is limited to persons and organizations that reasonably require it to perform authorized insurance, business, legal, or regulatory functions.
Where authorization or additional privacy notices are required by applicable law, we will provide or obtain them as required.
12. INFORMATION SECURITY
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, destruction, or misuse.
However, no website, communication method, transmission system, or electronic storage system can be guaranteed to be completely secure.
13. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide insurance services, maintain appropriate business and insurance records, comply with regulatory or contractual requirements, resolve disputes, prevent fraud, and satisfy applicable legal obligations.
Retention periods may vary depending on the type of information, insurance product, carrier requirements, and applicable law.
14. CHILDREN’S PRIVACY
Our website and services are intended primarily for adults seeking insurance products and services.
We do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization.
If we learn that personal information from a child under 13 has been collected in circumstances requiring parental consent, we will take reasonable steps to address the situation.
15. YOUR PRIVACY CHOICES AND REQUESTS
Depending on applicable law and the type of information involved, you may request access to, correction of, or deletion of certain personal information maintained by Nexa Insurance Advisors LLC.
Certain information may not be deleted or modified when we are required or permitted to retain it for insurance, contractual, regulatory, fraud-prevention, security, or legal purposes.
You may also ask us to update your communication preferences or stop receiving marketing communications.
To submit a privacy request, please contact us using the information provided below.
We may request information reasonably necessary to verify your identity before processing certain requests.
16. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, insurance carriers, payment services, embedded content, or other third-party resources that Nexa Insurance Advisors LLC does not control.
Those third parties maintain their own privacy policies and practices.
Nexa Insurance Advisors LLC is not responsible for the privacy, security, content, or practices of independent third-party websites or services.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
The revised policy will be posted on this page with an updated “Last Updated” date.
18. CONTACT US
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Nexa Insurance Advisors LLC
2409 Volunteer Ave, Kissimmee, FL 34744
Phone: 407-607-0009
Email: larevalo@nexadv.com
Website: https://www.nexadv.com